Shipping policy

Thank you for shopping at Muse Homeware Limited! This Shipping Policy outlines our shipping practices and procedures. Please read it carefully before placing your order.

1. Processing Time:

  • Orders are typically processed within [Number] business days. Business days are Monday through Friday, excluding holidays.
  • Processing time may be longer during peak seasons or promotional periods. You will be notified of any significant delays.

2. Shipping Destinations:

  • We currently ship to the United Kingdom, United States, Canada, Australia and Europe.
  • For shipping outside of these areas, please contact us at Hello@musehomeware.com to discuss options and potential surcharges.

3. Shipping Costs:

  • Shipping costs are calculated based on the weight and dimensions of your order, as well as your chosen shipping destination.
  • You can view the shipping costs at checkout before completing your purchase.
  • We may offer free shipping on orders over a certain amount. Check our website for current promotions.  

4. Shipping Methods:

  • We use the following shipping carriers: e.g., Royal Mail, FedEx, UPS, DPD, Evri.
  • You may be able to select your preferred shipping method at checkout, depending on the destination and the size of your order. Options and availability may vary.
  • We will choose the most appropriate carrier if you haven't selected one or if your preferred method is unavailable.

5. Delivery Time:

  • Estimated delivery times vary depending on your location and the chosen shipping method.
  • Typical delivery times are:
    • Shipping Method, Standard Shipping: 7-10 business days
    • Shipping Method, International Shipping: 7-10 business days
  • These are estimates, and actual delivery times may vary due to factors beyond our control, such as carrier delays, weather conditions, and customs processing.
  • We are not responsible for delays caused by the shipping carrier.

6. Tracking Information:

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
  • You can use this tracking number to track the status of your shipment on the carrier's website.  

7. Delivery Issues:

  • Failed Delivery Attempts: If the carrier is unable to deliver your package after multiple attempts, it may be returned to us. We will contact you to arrange re-shipment or a refund (minus shipping costs).  
  • Damaged or Lost Packages: If your package arrives damaged or is lost in transit, please contact us immediately at [Email Address or Phone Number]. Provide us with your order number and tracking information. We will work with the shipping carrier to resolve the issue and arrange for a replacement or refund.
  • Incorrect Address: It is your responsibility to provide the correct shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by you. If an order needs to be reshipped due to an incorrect address, you will be responsible for the additional shipping costs.  

8. International Shipping (If Applicable):

  • For international orders, you are responsible for any customs duties, taxes, or other fees imposed by your country. These charges are not included in the shipping cost.
  • Customs clearance times may vary, which can affect delivery times.

9. Changes to this Policy:

  • We reserve the right to modify this Shipping Policy at any time. Any changes will be posted on this page.

10. Contact Us:

  • If you have any questions about our Shipping Policy, please contact us at:
    • hello@musehomeware.com
    • This is a sample shipping policy and may not cover all situations. You should review it carefully and customize it to fit your specific business needs. Consider consulting